Privacy Policy

Effective as at May 16, 2025

At Proximus Hotel & Suites, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make use of our services.

1. Information We Collect

We may collect the following types of information from guests and website visitors:

  • Personal Identification Information: Name, email address, phone number, address, nationality, etc.
  • Booking Details: Check-in/check-out dates, room preferences, number of guests, special requests.
  • Payment Information: Billing address, credit/debit card details (processed securely via third-party payment processors).
  • Usage Data: IP address, browser type, device info, and pages visited on our website.
  • Communications: Any messages or inquiries sent to us through our contact forms or email.

2. How We Use Your Information

We use the collected information to:

  • Confirm and manage your reservations.
  • Provide customer service and respond to inquiries.
  • Improve our services and website experience.
  • Send promotional offers and updates (with your consent).
  • Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

  • Trusted third-party service providers (e.g., booking engines, payment gateways).
  • Legal authorities if required to comply with legal processes or obligations.
  • Hotel staff to ensure a personalized guest experience.

4. Data Security

We implement appropriate security measures to protect your data, including:

  • Secure Socket Layer (SSL) encryption on our website.
  • Access controls and data management policies.
  • Use of reputable, secure third-party services.

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

As a guest or user, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections or deletion of your information.
  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at:
Email: info@proximushotel.com
Phone: 08075504476

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience. Cookies help us analyze website traffic, remember preferences, and improve overall performance.

You can control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We recommend reading their privacy policies before sharing any personal data.

8. Changes to This Policy

We reserve the right to update this Privacy Policy as needed. Changes will be posted on this page with a revised effective date.

9. Contact Us

For any questions or concerns regarding this policy, please contact:

Proximus Hotel & Suites
📍 No 1, Area UA New Owerri, Imo state, Nigeria
📧 Email: info@proximushotel.com
📞 Phone: 08075504476